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How mybetsena Handles Your Personal Data

At mybetsena, we take the handling of your personal data seriously — this policy explains exactly what we collect, why we collect it, and how you can exercise…

Data collected with your consentEncrypted account storageRight to access or deleteUPI & Paytm transaction privacyDirect contact with our team

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What This Privacy Policy Covers

mybetsena Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data you share when you create an account, make a deposit via UPI, Paytm or PhonePe, or contact our support team. We collect your name, email address, phone number, payment references and device identifiers solely to operate your account and

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process transactions. We do not sell your data to third parties. Access to our platform and the scope of this policy depend on local law and are available where local law permits. Data submitted through Indian payment rails — including UPI, Paytm and PhonePe — is
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handled in accordance with applicable Indian regulations. If you are based in Chennai or another Indian city, the same policy protections apply to you regardless of how you access the platform.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH US DIRECTLY

How to Contact Us About Your Privacy

If you have a question about how your data is used, want to correct something on your account, or wish to make a formal data request, our team is available through three…

Email Privacy Team Send your data access, correction or deletion request to our dedicated privacy address. We acknowledge every email within one business day and aim to resolve requests within 72 hours.

Live Chat Support Reach a support agent directly through the chat widget inside your account dashboard. Agents can raise a formal privacy ticket on your behalf and confirm the reference number immediately.

Account Settings Portal Log in and visit the Privacy section of your account settings to download a copy of your stored data or submit a deletion request without contacting support at all.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply multiple layers of protection to your account data — from the moment you enter your UPI reference to the point your withdrawal is confirmed.

Data We Collect

We collect only what is necessary to run your account: name, contact details, payment references from UPI or Paytm transactions, and device data. No unnecessary data is gathered or retained beyond its purpose.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from your browser settings; turning off analytics cookies does not affect your account access.

Account Security Measures

All account data is stored using industry-standard encryption. Passwords are hashed and never stored in plain text. We also offer two-factor authentication so you can add an extra layer of protection to your login.

Data Retention Policy

We retain your account data for as long as your account is active and for a defined period after closure, as required by applicable regulations. Once the retention window closes, your data is permanently deleted from our systems.

Third-Party Access

Payment processors like UPI, Paytm and PhonePe receive only the transaction data they need to process your deposit or withdrawal. We do not share your profile or behavioural data with advertisers or data brokers.

Your Right to Request Changes

You can request a copy of all data we hold on you, ask us to correct inaccurate details, or submit a deletion request at any time. Contact our privacy team by email or via the account settings portal to start the process.

Frequently Asked Questions About Your Privacy

These questions cover the most common privacy concerns raised by account holders in India. If your question is not answered here, use the email or live chat channels listed in the contact section above.

We collect your name, email address, mobile number and, where required for payment verification, identity documents. Transaction references from UPI, Paytm or PhonePe deposits are also stored to reconcile your account history.

Yes. Log in and go to the Privacy section of your account settings, or email our privacy team directly. We will compile and send your data within the timeframe required by applicable law, typically within 30 days of your request.

Submit a deletion request through the account settings portal or by emailing our privacy team. Once we verify your identity, we will begin the deletion process. Note that certain data may be retained for the period required by financial regulations.

We share data only with payment processors — UPI, Paytm, PhonePe — strictly to complete transactions. We do not sell, rent or trade your personal data with advertisers, data brokers or any unrelated third parties.

Session cookies keep your login active during your visit. Analytics cookies help us understand page performance. You can disable analytics cookies in your browser settings at any time without affecting your ability to access your account.

We retain your data for a defined period after account closure as required by applicable Indian financial and regulatory rules. Once that window expires, your data is permanently removed from all our live and backup systems.

Reach our dedicated privacy team by email or through live chat inside your account. We acknowledge every privacy complaint within one business day and aim to resolve it fully within 72 hours of receiving the relevant details.

How mybetsena Handles Your Personal Data

How to Contact Us About Your Privacy

Data Handling, Cookies and Account Security

Data We Collect

Cookie Usage

Account Security Measures

Data Retention Policy

Third-Party Access

Your Right to Request Changes

Frequently Asked Questions About Your Privacy

01 What personal data does mybetsena collect when I open an account?

02 Can I request a copy of all the data mybetsena holds about me?

03 How do I ask mybetsena to delete my personal data?

04 Does mybetsena share my data with third parties?

05 How does mybetsena use cookies and can I turn them off?

06 How long does mybetsena keep my personal data after I close my account?

07 Who should I contact if I believe my data has been handled incorrectly?

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